Sales Assistant

SANHUA

Sanhua is a leading HVAC&R manufacturer of controls and components with a global footprint and 40 years of experience. Our co-operation with the largest companies in HVAC&R industry makes Sanhua a leading worldwide OEM supplier providing the highest quality components at the most competitive price.

Sanhua industrial park, located in Saltillo Mexico, is the manufacturing hub for all Business Units in Mexico and has achieved significant growth over the past 10+ years. Collectively we have close to 3000 employees.

We are actively looking for a  Sales Assistant   who will carry out import and export operations in a timely manner, provide support and follow-up to projects, promotion programs or certifications together with the immediate supervisor, and prepare foreign trade reports.

QUALIFICATIONS

• Bachelor's degree or higher
• Experience: 3+ years in sales or customer service
• Understand basic manufacturing and delivery processes
• Fluent in spoken English
• Strong communication, coordination, and judgment skills

• Act as the primary point of contact for new project implementation with local customers in Mexico; coordinate cross-functional communication and resource allocation; track internal key milestones.
• Manage new business opportunities, sample tracking,  sample pricing, contract preparation, and annual pricing adjustments for customers in Mexico.
• Manage customer demand, set safety stock levels with the sales assistant, and ensure timely handling of issues during production and delivery.
• Coordinate production and sales plans with the Mexico factory, align daily delivery quantities and timelines with customer needs and factory capacity.
• Monitor and analyze fluctuations in customer forecasts and actual pickups, communicate with customers on major changes affecting delivery.
• Organize and host customer visits, support factory audits and tours.
• Build and maintain customer relationships in Mexico, conduct regular visits, assist in resolving urgent matters, and participate in email and meeting communications.
• Assist in creating annual production plans for responsible customers; confirm rolling monthly forecasts and ordering plans.
• Manage urgent shipments to VMI warehouses, coating suppliers, or direct customers; ensure resolution of shipping issues.
• Prepare delivery-related documents in ERP systems (e.g., Infor orders) according to company and customer requirements.
• Assist in managing VMI warehouses and recyclable packaging.