After-Sales Quality Manager

Saltillo, Coahuila, Mexico
Full Time
SMSMP
Manager/Supervisor

SANHUA

Sanhua is a leading HVAC&R manufacturer of controls and components with a global footprint and 30 years of experience. Our co-operation with the largest companies in the Automotive, Appliance and HVAC&R industry makes Sanhua a leading worldwide OEM supplier providing the highest quality components at the most competitive price. 

Sanhua Industrial Park, located in Ramos Arizpe Mexico, is the manufacturing hub for all Business Units in Mexico and has achieved significant growth over the past 10+ years. Collectively we have close to 3000 employees.

DESCRIPTION

We are actively looking for an  After-Sales Quality Manager   who will be responsible for ensuring that the products and services provided to customers after the sale meet the company's quality standards and customer expectations.

QUALIFICATIONS

  • Bachelor's Degree in Industrial or Mechanical Engineering, Business Administration.
  • Advanced in English language
  • At least 3 years of experience in a similar position
  • Proven experience (8 years + desirable)

ACTIVITIES

  • Responsible for North American Customer Quality Management.
  • Develop and Implement Standards for Customer Relationship Management.
  • Collaborate with Internal and External Teams.
  • Focus on Quality Cost Awareness.
  • Manage Customer-Related Changes.
  • Analyze and Improve Customer Quality Performance.
  • Participate in Customer Meetings.
  • Team and Task Management.
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